Last Updated: 22nd November, 2025

Kelsbody aims to provide exceptional service. This policy outlines how cancellations, refunds, and rescheduling requests are handled.

1. Appointment Cancellations

• Cancellations must be made at least 24 hours in advance.

• Cancellations made after the 24-hour window will result in the loss of your deposit.

• No-shows are automatically charged a no-show fee or full deposit forfeiture.

2. Rescheduling

• You may reschedule your appointment once for free, provided it is done before the 24-hour deadline.

• Late rescheduling counts as a cancellation.

3. Deposits

• All deposits are non-refundable under any circumstance.

• Deposits may be transferable to a new date only when rescheduling within the allowed time frame.

4. Service Refunds

Due to the nature of beauty services, no refunds are offered after a service is completed.
However:

• We offer touch-ups or adjustments within 48 hours, depending on the service type.

• Any concerns must be reported immediately.

5. Product Refunds

Refunds or exchanges for products are only accepted when:

• The product is unopened, unused, and in original packaging

• The request is made within 3 days of purchase

• Proof of purchase is provided

Products that have been opened, used, or damaged by the customer cannot be refunded or exchanged.

6. Failed Deliveries

If a delivery fails due to inaccurate information provided by the customer, additional delivery fees may apply.