Last Updated: 22nd November, 2025

Welcome to Kelsbody. By accessing our website, booking our services, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General Use

• These terms govern all appointments, purchases, and interactions with Kelsbody.

• By using our services, you agree to provide accurate information and follow all guidelines shared by our team.

2. Appointments & Bookings

• A non-refundable deposit may be required to secure your appointment.

• Appointments are confirmed only after payment of the deposit.

• You agree to arrive on time for your scheduled slot. Late arrivals may affect the duration or availability of your service.

3. Service Delivery

• Kelsbody strives to deliver services professionally, hygienically, and safely.

• Results may vary depending on skin type, aftercare, and individual factors.

• By booking, you acknowledge that you will follow the aftercare instructions provided by our team.

4. Refusal of Service

Kelsbody reserves the right to refuse service if:

• A client is rude, abusive, or unsafe

• A client has a condition that may risk their health

• The service requested is inappropriate or unsafe

5. Payments

• Full payment is required upon completion of your service.

• We accept cash, mobile money, and approved electronic payments.

• Prices may change without prior notice.

6. Products

• All products sold by Kelsbody are original and safe to use.

• Always follow instructions carefully.

• Product results may vary based on skin type and usage consistency.

7. Intellectual Property

• All images, videos, logos, and content on our platforms are owned by Kelsbody and may not be copied or used without permission.

8. Liability

• Kelsbody is not responsible for reactions caused by undisclosed allergies, failure to follow aftercare, or misuse of products.

• Clients must disclose relevant health conditions prior to service.

9. Amendments

We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.

Last Updated: 22nd November, 2025

Kelsbody aims to provide exceptional service. This policy outlines how cancellations, refunds, and rescheduling requests are handled.

1. Appointment Cancellations

• Cancellations must be made at least 24 hours in advance.

• Cancellations made after the 24-hour window will result in the loss of your deposit.

• No-shows are automatically charged a no-show fee or full deposit forfeiture.

2. Rescheduling

• You may reschedule your appointment once for free, provided it is done before the 24-hour deadline.

• Late rescheduling counts as a cancellation.

3. Deposits

• All deposits are non-refundable under any circumstance.

• Deposits may be transferable to a new date only when rescheduling within the allowed time frame.

4. Service Refunds

Due to the nature of beauty services, no refunds are offered after a service is completed.
However:

• We offer touch-ups or adjustments within 48 hours, depending on the service type.

• Any concerns must be reported immediately.

5. Product Refunds

Refunds or exchanges for products are only accepted when:

• The product is unopened, unused, and in original packaging

• The request is made within 3 days of purchase

• Proof of purchase is provided

Products that have been opened, used, or damaged by the customer cannot be refunded or exchanged.

6. Failed Deliveries

If a delivery fails due to inaccurate information provided by the customer, additional delivery fees may apply.