Last Updated: 22nd November, 2025

This policy outlines how we process, package, and deliver your beauty products and how in-store pickups work.

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1. Order Processing

• All orders are processed within 1–2 business days.

• You will receive a confirmation message once your order is ready for delivery or pickup.

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2. Delivery Options

We offer:

• Home Delivery (via courier)

• Same-Day Delivery (limited areas, extra charge)

• In-Store Pickup at the Kelsbody location

Delivery availability depends on your area.

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3. Delivery Fees

• Shipping costs are calculated based on your delivery location and/or the weight of your order, and will not be displayed during checkout.
  Delivery charges are paid directly to dispatch riders or courier companies.

• Fees for outside Accra delivery must be paid before the order is dispatched

• Fees must be paid before the order is dispatched.

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4. Delivery Time

Typical delivery time ranges from:

• 1–3 business days for standard delivery

• Same-day or next-day for express delivery

Delays caused by weather or courier issues are beyond Kelsbody’s control.

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5. Pickup Policy

• Customers may pick up orders during our regular business hours.

• You will be notified when your order is ready.

• Orders must be picked up within 5 days unless special arrangements are made.

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6. Incorrect or Damaged Items

If an item arrives damaged or incorrect:

• Contact us within 24 hours with proof (photo/video).

• We will arrange a replacement or exchange.

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7. Order Cancellations

• Orders can only be canceled before they are processed.

• Once shipped or prepared, cancellations are not allowed.

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8. Customer Responsibility

• Ensure all delivery information is correct.

• Couriers may charge additional fees for redelivery if provided with the wrong address.